New Horizon Hosting LLC - Notice history

All systems operational

Client/Billing Area - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.38%May · 99.69%

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Mar 2025
Apr 2025
May 2025

Main Website - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.38%May · 99.69%

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Mar 2025
Apr 2025
May 2025

Notice history

May 2025

Emergency Maintenance
  • Completed
    May 20, 2025 at 4:08 PM
    Completed
    May 20, 2025 at 4:08 PM

    VRRP changeover occurred. We are just pending lingering traffic traversing over edge1 currently to move to edge0.

  • In progress
    May 20, 2025 at 3:14 PM
    In progress
    May 20, 2025 at 3:14 PM

    Maintenance is now in progress

  • Planned
    May 20, 2025 at 3:00 PM
    Planned
    May 20, 2025 at 3:00 PM

    Dear user,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    NHC- Chicago - Emergency Network Maintenance – May 20th, 2025

    Services Affected: Chicago, Illinois Data Center
    Start Date: NOW
    Estimated End Date: May 20th, 2025 @ 17:30 UTC

    Summary: Following the network outage that occurred during the late evening of May 18th, we are performing emergency maintenance to implement preventative measures and improve infrastructure reliability. We understand the short notice and sincerely apologize, but this work is necessary to ensure a more stable environment for all users.

    Impact on Customer: During this window, our network team will make core-level changes. While we aim to minimize disruption, brief connectivity blips may occur. We appreciate your patience and understanding.

    Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page (https://status.newhorizonhosting.org).

    If you have any questions, don't hesitate to contact our client relations team via support ticket. Thank you again for your cooperation and support!

Full network outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    We are continuing to investigate route instability isolated to our Chicago location. The issue is stemming from communication inconsistencies between our edge routers at the spine layer. This is resulting in frequent route flapping and intermittent disruptions in traffic flow.

    Our network engineering team is working to rebalance route propagation and mitigate further impact. We'll continue to provide additional updates as soon as possible.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    However the following services seem to be online:

    • Budget Game

    • Gamepanel

    • Homepage

    • Billing panel

    • Web radio

  • Investigating
    Investigating
    We are currently investigating this incident.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the issue (dead router) and have replaced it and awaiting on things to head online again.

  • Investigating
    Investigating

    We are currently investigating this issue regarding a full outage across all new horizon cloud llc services and platforms.

Apr 2025

Network outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The cables have been replaced, and the network is traversing traffic as expected. We will continue to monitor logs over the next 24 hours for interface errors. As stated previously, we sincerely apologize for any inconvenience this incident has caused.

  • Update
    Update

    Our network team has concluded the investigation, and we have determined the root cause to be failing direct attached copper (DAC) cables between our spines and edge routers. Due to the severity of failing cables, the impact was felt more drastically throughout the network. As a result, we plan to replace the failing cables in the early morning of Wednesday, April 30th, at off-peak hours to minimize disruptions. We will be performing replacements of these DACs with backups from our storage at an off-peak time. This is scheduled to occur at 10:00 UTC on Wednesday, April 30th. We will provide an update when this is completed. We apologize for any inconvenience this incident has caused.

  • Identified
    Identified

    Our network team is investigating deeper, but we can confirm that one of our core spine switches flapped all LACP interfaces. Physical interfaces remained online.

    The flapping of the LACP interfaces caused some connections between our top-of-rack switches and carriers to flap that were connected to said spine switch. More info will be posted soon.

  • Investigating
    Investigating

    We have had an entire network outage with an unknown cause. We are currently investigating this incident.

Mar 2025

Path.net
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident, however path.net is experiencing some issues upstream, we are awaiting an update from them.

Mar 2025 to May 2025

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