New Horizon Hosting LLC - Notice history

Client/Billing Area - Operational

100% - uptime
Apr 2026 · 100.0%May · 100.0%Jun · 100.0%
Apr 2026
May 2026
Jun 2026

Main Website - Operational

100% - uptime
Apr 2026 · 100.0%May · 100.0%Jun · 100.0%
Apr 2026
May 2026
Jun 2026

Notice history

Jun 2026

No notices reported this month

May 2026

Premium VPS Customers – Full Service Outage
  • Resolved
    Resolved

    This incident has been resolved, and all Premium VPS services are now operating normally.

    The root cause was identified as a failed CPU cooling system on the affected host machine, which caused overheating and repeated operating system crashes. The faulty hardware has been replaced, and systems have been stabilized and fully restored.

    We sincerely apologise for the disruption caused and appreciate your patience and understanding throughout this incident.

    Status: Resolved
    Impact: Services fully restored

  • Identified
    Identified

    The issue affecting Premium VPS customers has been identified. Our investigation determined that a failed CPU cooling system caused the host machine to overheat, leading to operating system crashes shortly after startup.

    Replacement hardware and recovery procedures are now underway. Our team is working to restore services as quickly and safely as possible.

    We will continue to share updates as progress is made toward full restoration.

    Status: Identified
    Root Cause: Failed CPU cooling system causing host overheating and OS crashes
    Impact: Full outage affecting Premium VPS services

  • Update
    Update

    We are still actively investigating the outage affecting Premium VPS customers. Our team has identified the current cause as the operating system crashing shortly after startup, resulting in repeated service interruptions and instability.

    Engineers are continuing diagnostic and recovery efforts to stabilize affected systems and restore services safely. We are working to implement a fix as quickly as possible and will provide further updates as progress continues.

    We sincerely appreciate your patience and understanding during this incident.

    Status: Investigating
    Current Findings: Operating system crashes occurring seconds after boot
    Impact: Full outage affecting Premium VPS services

  • Investigating
    Investigating

    We are currently investigating a full outage affecting Premium VPS customers. Services may be unreachable or experiencing severe connectivity issues at this time.

    Our engineering team is actively working to identify the root cause and restore service as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we work toward resolution.

    We will continue to provide updates as more information becomes available.

    Status: Investigating
    Impact: Full outage affecting Premium VPS services

Apr 2026

No notices reported this month

Apr 2026 to Jun 2026

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