Dear Valued Customer,
We are writing to inform you of an upcoming emergency maintenance window to address ongoing network issues affecting UDP and TCP traffic, including packet loss and intermittent drops.
🛠️ Maintenance Details
Start Time: 21:30 UTC
Duration: Approximately 4 hours
Expected Completion: 01:30 UTC
🔧 Purpose of Maintenance
This work is required to investigate and resolve network instability that may be impacting service performance, latency, and connectivity reliability.
⚠️ Expected Impact
During this maintenance window, you may experience:
Our engineering team will work to minimize disruption and restore full stability as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience while we complete these critical improvements.
If you have any questions or require assistance, please contact our support team.
Kind regards,
Jamie
Chief Technology Officer
New Horizon Cloud
