Duration: 2 hours and 31 minutes

Affected Components: US-CHI-B02, VPS Panel, US-CHI-W01 (Web Hosting), US-CHI-D01 (Database), Main Website, Client/Billing Area, US-CHI-W02 (Web Builder), US-CHI-W03 (Web Radio Hosting), US-CHI-P02, Game Panel, US-CHI-P01, US-CHI-B01

Feb 13, 21:30:00 GMT+0
Identified - Dear Valued Customer, We are writing to inform you of an upcoming emergency maintenance window to address ongoing network issues affecting UDP and TCP traffic, including packet loss and intermittent drops. 🛠️ **Maintenance Details** Start Time: 21:30 UTC Duration: Approximately 4 hours Expected Completion: 01:30 UTC 🔧 **Purpose of Maintenance** This work is required to investigate and resolve network instability that may be impacting service performance, latency, and connectivity reliability. ⚠️ **Expected Impact** During this maintenance window, you may experience: * Temporary service interruptions * Increased latency * Brief disconnections * Packet loss or degraded performance Our engineering team will work to minimize disruption and restore full stability as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we complete these critical improvements. If you have any questions or require assistance, please contact our support team. Kind regards, Jamie Chief Technology Officer New Horizon Cloud.

Feb 13, 21:30:53 GMT+0
Identified - Maintenance is now in progress..

Feb 14, 00:01:26 GMT+0
Completed - Dear Valued Customer, We are pleased to inform you that the emergency network maintenance to resolve UDP and TCP packet loss and connectivity issues has now been successfully completed. 🛠️ **Maintenance Summary** Our engineering team carried out critical network optimisations to improve traffic handling, stability, and overall performance across affected services. ✅ **Results** As a result of this work, you should now experience: * Improved connection stability * Reduced packet loss * Enhanced network reliability * Better performance for real-time services and applications All systems are now operating normally. We appreciate your patience and understanding while these improvements were completed. If you continue to experience any issues, please contact our support team and we will be happy to assist. Kind regards, Jamie Chief Technology Officer New Horizon Cloud.

Duration: 1 hour

Affected Components: VPS Panel, US-CHI-W01 (Web Hosting), US-CHI-D01 (Database), Main Website, Client/Billing Area, US-CHI-W02 (Web Builder), US-CHI-W03 (Web Radio Hosting), US-CHI-P02, US-CHI-B02, Game Panel, US-CHI-P01, US-CHI-B01

Jan 8, 12:00:00 GMT+0
Identified - Dear user, Please refer to a very important maintenance announcement that may have an impact on hosting services: **New Horizon Cloud - Chicago - Network Maintenance – January 8th, 2026** **Services Affected:** Chicago, Illinois Data Center **Start:** January 8th, 2026 @ 12:00 UTC **Estimated End:** January 8th, 2026 @ 13:00 UTC **Summary**: We will be performing maintenance on our core network infrastructure to further enhance performance, reliability, and capability. **Impact on Customer:** During this window, our network team will make changes to better optimize traffic routing. While we take every possible step to minimize and isolate any impact, there is always an inherent risk of disruption as changes are applied. We appreciate your patience and understanding. **Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page (<https://status.newhorizonhosting.org>). If you have any questions, don't hesitate to contact our client relations team via support ticket. Thank you again for your cooperation and support! Sincerely, New Horizon Cloud LLC.

Jan 8, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 8, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: US-CHI-W01 (Web Hosting), US-CHI-D01 (Database), Main Website, Client/Billing Area, US-CHI-W02 (Web Builder), US-CHI-W03 (Web Radio Hosting), US-CHI-P02, US-CHI-B02, Game Panel, VPS Panel, US-CHI-P01, US-CHI-B01

Nov 24, 14:12:44 GMT+0
Investigating - We are currently investigating this incident..

Nov 24, 15:12:52 GMT+0
Resolved - This incident has been resolved without a cause at this time and we will update once we get an update from the hosting provider for an answer to the route cause however I have been assured this has been resolved..

Duration: 14 days, 13 hours and 42 minutes

Affected Components: US-CHI-W01 (Web Hosting), US-CHI-D01 (Database), Main Website, , Client/Billing Area, , US-CHI-W02 (Web Builder), , US-CHI-W03 (Web Radio Hosting), US-CHI-P02, US-CHI-B02, Game Panel, VPS Panel, US-CHI-P01, US-CHI-B01, Web → VPS → Game →

Nov 16, 04:57:54 GMT+0
Identified - They are still on going with the large DDoS attacks and affecting our services still, we are doing all possible to prevent this however these attacks are so large they are still having an impact..

Nov 17, 05:51:39 GMT+0
Monitoring - It seems to have calmed down and hopefully impacts should now be stopped as we are able to mitigate majority if not all the malicious traffic..

Nov 10, 20:32:24 GMT+0
Monitoring - The attacks have calmed down slightly still having some affect, we are hoping that affects on our customers are minimal. So we can get a better idea of actual impact please reach out to us if you are noticing an impact,.

Nov 10, 01:32:29 GMT+0
Identified - We have identified massive DDoS attacks that are affecting our network carriers and DDoS providers and are causing us issues also..

Nov 24, 15:14:11 GMT+0
Resolved - This has finally been resolved and has completely resolved for multiple days at this time and we are now considering this as resolved. We will add a new incident to this if there is any extra events however we are not expecting this..

Duration: 1 day, 16 hours and 59 minutes

Affected Components: VPS Panel, , US-CHI-P02, US-CHI-B02, US-CHI-P01, US-CHI-B01, VPS →

Nov 1, 17:25:06 GMT+0
Monitoring - The fix is now fully implemented and all systems should be coming back online. If you have any issues please open a live chat or ticket and we will gladly assist. If you are a VPS customers sadly this isn't totally fixed with this so please reach out to us with relevant ports and protocols and ips and we shall assist..

Nov 1, 19:36:38 GMT+0
Resolved - This incident has been resolved..

Nov 1, 19:42:03 GMT+0
Postmortem - ## **Overview** On 31st October 2025, our services experienced a widespread connectivity outage due to an unannounced configuration change made by our upstream network provider. This change temporarily blocked all inbound and outbound network traffic, resulting in service interruptions across multiple systems. We sincerely apologize for the impact this had on our clients and want to share details about what occurred, how it was resolved, and the steps being taken to prevent similar issues in the future. --- ## **What Happened** Our upstream provider implemented a change to their firewall configuration without prior notification. This change modified the default network policy from an open configuration that allowed all traffic to a restrictive one that blocked all traffic by default. Because this adjustment was made at the provider level, it immediately affected all of our connected systems and services. The change prevented normal communication between our application servers, APIs, and databases, leading to widespread service disruptions. --- ## **Impact** * Temporary loss of access to several client-facing applications and APIs * Disruption of internal and external system communications * Delayed processing of transactions and service requests during the outage window All affected systems were fully restored once the issue was identified and resolved. --- ## **Resolution** Upon detecting the outage, our network engineering team engaged with the upstream provider to investigate and isolate the issue. After confirming the cause—a global deny-all firewall policy introduced at the provider level—our teams worked together to implement the necessary allow rules and restore connectivity. Due to the number of systems and services impacted, recovery was performed in phases to ensure accuracy and stability. Full service functionality was restored by 1st November 2025 7:36 pm UTC. --- ## **Preventative Measures** We are working closely with our upstream provider to ensure greater transparency and coordination for future network-level changes. In addition, we are implementing internal safeguards to improve resilience and minimize potential downstream impact from external providers. Our ongoing and planned improvements include: * Establishing **enhanced communication and change notification protocols** with our upstream provider * Creating **redundant network pathways** to mitigate dependency on a single configuration layer * Expanding **real-time monitoring and alerting** to detect provider-level changes more rapidly * Reviewing and strengthening **incident response procedures** to reduce restoration time --- ## **Moving Forward** We fully understand how critical service availability is to your operations. Although this incident originated outside our direct infrastructure, we take full responsibility for maintaining a resilient service environment and ensuring timely communication in the event of external disruptions. We appreciate your patience and understanding during this event and remain committed to transparency, reliability, and continuous improvement. If you have any questions or would like additional details about this incident, please contact our support team at **support@newhorizoncloud.com.**.

Oct 31, 08:28:03 GMT+0
Identified - We are continuing working on a fix and hopefully servers shall be useable again shortly..

Oct 31, 02:38:06 GMT+0
Investigating - We are currently investigating this incident..

Oct 31, 02:52:20 GMT+0
Identified - A upstream change for our firewall provider caused this issue we are implementing a fix now for this and we will update when this change has successfully completed..

Duration: 5 hours and 42 minutes

Affected Components: US-CHI-B02, US-CHI-W01 (Web Hosting), US-CHI-P02, Game Panel, Main Website, US-CHI-D01 (Database), US-CHI-W02 (Web Builder), US-CHI-W03 (Web Radio Hosting), VPS Panel, US-CHI-P01, US-CHI-B01, Client/Billing Area, , , , Web → VPS → Game →

Sep 18, 09:46:41 GMT+0
Investigating - We are currently investigating this incident..

Sep 18, 09:48:49 GMT+0
Investigating - The incident seems to have self-resolved for now, however we will keep looking into this to find the root cause.

Sep 18, 12:51:59 GMT+0
Investigating - These issues are widespread through the data centre and are actively been investigated by the data centre team, .

Sep 18, 15:28:35 GMT+0
Resolved - At 12:54 UTC, all affected services reported healthy operational status. Our network engineering team identified the root cause as a fault within one of our on-net Tier 1 carrier connections, specifically with Cogent. While BGP sessions to this carrier remained stable throughout the event, traffic traversing this link experienced degradation due to a carrier-side fault. During the investigation, we discovered that certain remote DDoS protection tunnels were affected by asymmetric routing caused by recent configuration changes implemented prior to this event. These changes introduced scenarios where inbound and outbound traffic were not consistently using the same carrier, resulting in portions of egress traffic being routed over the impaired Cogent link. This amplified the service impact and prevented our normal failover mechanisms from fully mitigating the issue. We are deploying updated configurations to enforce strict path symmetry and improve failover behaviour, ensuring that future single-carrier faults are properly isolated. We have notified Cogent and are awaiting their root cause analysis. Additional updates will be provided as new information becomes available..

Duration: 2 days, 12 hours and 30 minutes

Affected Components: US-CHI-W02 (Web Builder), US-CHI-B02, VPS Panel, Client/Billing Area, US-CHI-W01 (Web Hosting), US-CHI-W03 (Web Radio Hosting), US-CHI-P02, Game Panel, Main Website, US-CHI-B01, US-CHI-D01 (Database), US-CHI-P01

Aug 6, 00:59:09 GMT+0
Investigating - We are currently investigating this incident..

Aug 8, 13:28:40 GMT+0
Resolved - This incident has been resolved..

Duration: 30 minutes

Affected Components: , US-CHI-B02, VPS Panel, , , Client/Billing Area, US-CHI-W01 (Web Hosting), US-CHI-W03 (Web Radio Hosting), US-CHI-P02, Game Panel, Main Website, US-CHI-W02 (Web Builder), US-CHI-B01, US-CHI-D01 (Database), US-CHI-P01, VPS → Game → Web →

Jun 4, 10:00:00 GMT+0
Identified - **Subject:** Important Maintenance Notification – June 4th, 2025 Dear Valued Customer, We would like to inform you about an upcoming maintenance event that may affect your hosting services: **New Horizon Cloud LLC – Chicago – Emergency Network Maintenance** **Services Affected:** Chicago, Illinois Data Center **Start Date:** June 4th, 2025 @ 10:00 UTC **Estimated End Date:** June 4th, 2025 @ 10:30 UTC **Summary:** Our network team will be performing maintenance on our core network infrastructure to improve performance, reliability, and overall capabilities. **Impact on Customers:** During this window, we will make changes to eBGP sessions to optimize traffic routing. While we do not anticipate service disruptions, there is a small risk associated with the maintenance process. We appreciate your understanding and patience. **Updates:** We will provide real-time updates on our status page: [https://status.newhorizonhosting.org](https://status.infraly.co). You can subscribe for updates there as well. If you have any questions or concerns, please don’t hesitate to reach out to our Client Relations team via a support ticket. Thank you for your continued cooperation and support! **Sincerely,** **New Horizon Cloud LLC**.

Jun 4, 10:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 4, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 54 minutes

Affected Components: US-CHI-B02, VPS Panel, Client/Billing Area, US-CHI-W01 (Web Hosting), US-CHI-W03 (Web Radio Hosting), US-CHI-P02, Game Panel, Main Website, US-CHI-W02 (Web Builder), US-CHI-B01, US-CHI-D01 (Database), US-CHI-P01

May 20, 16:08:11 GMT+0
Completed - VRRP changeover occurred. We are just pending lingering traffic traversing over edge1 currently to move to edge0..

May 20, 15:00:00 GMT+0
Identified - Dear user, Please refer to a very important maintenance announcement that may have an impact on hosting services: **NHC- Chicago - Emergency Network Maintenance – May 20th, 2025** **Services Affected:** Chicago, Illinois Data Center **Start Date:** NOW **Estimated End Date:** May 20th, 2025 @ 17:30 UTC **Summary**: Following the network outage that occurred during the late evening of May 18th, we are performing emergency maintenance to implement preventative measures and improve infrastructure reliability. We understand the short notice and sincerely apologize, but this work is necessary to ensure a more stable environment for all users. **Impact on Customer:** During this window, our network team will make core-level changes. While we aim to minimize disruption, brief connectivity blips may occur. We appreciate your patience and understanding. [**Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page (**https://status.newhorizonhosting.org**).](https://status.newhorizonhosting.org) If you have any questions, don't hesitate to contact our client relations team via support ticket. Thank you again for your cooperation and support!.

May 20, 15:14:16 GMT+0
Identified - Maintenance is now in progress.

Duration: 6 hours and 39 minutes

Affected Components: US-CHI-B02, VPS Panel, Client/Billing Area, US-CHI-W01 (Web Hosting), US-CHI-W03 (Web Radio Hosting), US-CHI-P02, Game Panel, Main Website, US-CHI-W02 (Web Builder), US-CHI-B01, US-CHI-D01 (Database), US-CHI-P01

May 19, 07:57:13 GMT+0
Resolved - This incident has been resolved..

May 19, 05:16:56 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 19, 01:18:00 GMT+0
Investigating - We are currently investigating this issue regarding a full outage across all new horizon cloud llc services and platforms..

May 19, 01:21:45 GMT+0
Identified - We have identified the issue (dead router) and have replaced it and awaiting on things to head online again..

May 19, 01:22:31 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 19, 01:55:59 GMT+0
Investigating - We are currently investigating this incident..

May 19, 02:18:21 GMT+0
Identified - We are continuing to work on a fix for this incident. However the following services seem to be online: * Budget Game * Gamepanel * Homepage * Billing panel * Web radio.

May 19, 04:00:23 GMT+0
Identified - We are continuing to investigate route instability isolated to our Chicago location. The issue is stemming from communication inconsistencies between our edge routers at the spine layer. This is resulting in frequent route flapping and intermittent disruptions in traffic flow. Our network engineering team is working to rebalance route propagation and mitigate further impact. We'll continue to provide additional updates as soon as possible..

Duration: 3 days, 12 hours and 2 minutes

Affected Components: US-CHI-B01, US-CHI-P01, US-CHI-B02, US-CHI-P02, VPS Panel, US-CHI-W02 (Web Builder), US-CHI-D01 (Database), Main Website, Client/Billing Area, US-CHI-W01 (Web Hosting), Game Panel, US-CHI-W03 (Web Radio Hosting)

May 3, 08:40:56 GMT+0
Resolved - This incident has been resolved..

Apr 29, 20:38:37 GMT+0
Investigating - We have had an entire network outage with an unknown cause. We are currently investigating this incident..

Apr 29, 21:21:11 GMT+0
Identified - Our network team is investigating deeper, but we can confirm that one of our core spine switches flapped all LACP interfaces. Physical interfaces remained online. The flapping of the LACP interfaces caused some connections between our top-of-rack switches and carriers to flap that were connected to said spine switch. More info will be posted soon..

Apr 30, 01:03:01 GMT+0
Identified - Our network team has concluded the investigation, and we have determined the root cause to be failing direct attached copper (DAC) cables between our spines and edge routers. Due to the severity of failing cables, the impact was felt more drastically throughout the network. As a result, we plan to replace the failing cables in the early morning of Wednesday, April 30th, at off-peak hours to minimize disruptions. We will be performing replacements of these DACs with backups from our storage at an off-peak time. This is scheduled to occur at 10:00 UTC on Wednesday, April 30th. We will provide an update when this is completed. We apologize for any inconvenience this incident has caused..

Apr 30, 21:58:18 GMT+0
Monitoring - The cables have been replaced, and the network is traversing traffic as expected. We will continue to monitor logs over the next 24 hours for interface errors. As stated previously, we sincerely apologize for any inconvenience this incident has caused..

Duration: 3 days, 2 hours and 43 minutes

Affected Components: Third Party: Path → Remote DDOS Protection, Third Party: Path → North America → Los Angeles, United States (Coresite LA2), Third Party: Path → Asia Pacific → Singapore, Third Party: Path → North America → Dallas, United States, Third Party: Path → North America → Silicon Valley, United States, Third Party: Path → North America → Vancouver, Canada, Third Party: Path → North America → New York, United States, Third Party: Path → North America → Los Angeles, United States (Equinix LA1), Third Party: Path → API, Third Party: Path → North America → Phoenix, United States, Third Party: Path → Client Portal, Third Party: Path → WAF, Third Party: Path → Asia Pacific → Sydney. Australia, Third Party: Path → Europe → Zurich, Switzerland, Third Party: Path → Europe → Amsterdam, Netherlands, Third Party: Path → Europe → Moscow, Russia, Third Party: Path → Europe → Sofia, Bulgaria, Third Party: Path → Asia Pacific → Tokyo, Third Party: Path → Europe → Madrid, Spain, Third Party: Path → Europe → Frankfurt, Germany, Third Party: Path → Europe → London, United Kingdom, Third Party: Path → Europe → Warsaw, Poland, , Third Party: Path → North America → Chicago, United States, Third Party: Path → North America → Miami, United States, Path zones →

Mar 12, 01:03:18 GMT+0
Investigating - We are currently investigating this incident, however [path.net](http://path.net) is experiencing some issues upstream, we are awaiting an update from them..

Mar 15, 03:46:01 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day, 2 hours and 37 minutes

Affected Components: US-CHI-D01 (Database), US-CHI-B01, US-CHI-P01, US-CHI-B02, US-CHI-P02, VPS Panel, Game Panel, US-CHI-W01 (Web Hosting), US-CHI-W02 (Web Builder), US-CHI-W03 (Web Radio Hosting), Main Website, Client/Billing Area

Mar 2, 02:04:44 GMT+0
Resolved - This incident has been resolved..

Feb 28, 23:27:32 GMT+0
Investigating - We are investigating the major outage that has affected all services, we are working on identifying the cause of this issue immediately..

Feb 28, 23:35:24 GMT+0
Identified - We have identified an issue with a faulty network routing package. Our network engineering team is actively working to restore affected prefixes, and we anticipate that services will be back online within the next 30 minutes. We appreciate your patience and will provide further updates as necessary..

Feb 28, 23:41:14 GMT+0
Monitoring - All services have been successfully restored, and our teams will continue to closely monitor system performance to ensure stability and reliability. We remain committed to maintaining seamless service operations and will promptly address any further issues if they arise. Thank you for your patience and understanding..

Mar 1, 06:43:37 GMT+0
Investigating - We have just had another mass drop over the network we are investigating..

Mar 1, 06:45:55 GMT+0
Monitoring - Services have appeared back online, we are still investigating the cause of this outage and we are monitoring services closely. .

Mar 1, 06:58:21 GMT+0
Investigating - We are currently investigating this incident. We are working to resolve..

Mar 1, 06:59:48 GMT+0
Monitoring - Everything has came back up again we will continue monitoring..

Affected Components: US-CHI-P02

Feb 28, 05:26:50 GMT+0
Resolved - US-CHI-P02 is now operational! This update was created by an automated monitoring service..

Feb 28, 05:26:48 GMT+0
Investigating - US-CHI-P02 cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 5 hours and 3 minutes

Affected Components: US-CHI-W03 (Web Radio Hosting)

Feb 25, 21:32:02 GMT+0
Investigating - US-CHI-W03 (Web Radio Hosting) cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 26, 02:35:27 GMT+0
Resolved - This incident has been resolved..

Duration: 1 minute

Affected Components: US-CHI-B01

Feb 25, 21:31:49 GMT+0
Resolved - US-CHI-B01 cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 26, 02:35:11 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 3 minutes

Affected Components: US-CHI-B02

Feb 25, 21:31:32 GMT+0
Investigating - US-CHI-B02 cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 26, 02:34:46 GMT+0
Resolved - This incident has been resolved..

Duration: 1 minute

Affected Components: US-CHI-W03 (Web Radio Hosting)

Feb 25, 00:23:48 GMT+0
Investigating - US-CHI-W03 (Web Radio Hosting) cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 25, 00:24:42 GMT+0
Resolved - US-CHI-W03 (Web Radio Hosting) is now operational! This update was created by an automated monitoring service..

Duration: 5 days, 1 hour and 43 minutes

Affected Components: Third Party: Path → Remote DDOS Protection, Third Party: Path → WAF

Feb 25, 00:21:40 GMT+0
Identified - We are currently investigating the packet loss in Chicago for Path-routed prefixes. All other traffic is stable and not encountering issues. We will message as soon as we have updates from Path..

Feb 25, 04:30:52 GMT+0
Identified - We are moving over to a backup DDoS and firewall facility, which will take a few hours there will be continued instability until the point we are over. We will update once we are fully transitioned and back to a stable network..

Mar 2, 02:04:25 GMT+0
Resolved - This incident has been resolved..

Affected Components: US-CHI-W03 (Web Radio Hosting)

Feb 25, 00:13:15 GMT+0
Investigating - US-CHI-W03 (Web Radio Hosting) cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 25, 00:13:43 GMT+0
Resolved - US-CHI-W03 (Web Radio Hosting) is now operational! This update was created by an automated monitoring service..

Duration: 1 minute

Affected Components: US-CHI-W03 (Web Radio Hosting)

Feb 25, 00:08:06 GMT+0
Investigating - US-CHI-W03 (Web Radio Hosting) cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 25, 00:08:44 GMT+0
Resolved - US-CHI-W03 (Web Radio Hosting) is now operational! This update was created by an automated monitoring service..

Duration: 4 minutes

Affected Components: US-CHI-W03 (Web Radio Hosting)

Feb 22, 14:30:42 GMT+0
Investigating - US-CHI-W03 (Web Radio Hosting) cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 22, 14:34:42 GMT+0
Resolved - US-CHI-W03 (Web Radio Hosting) is now operational! This update was created by an automated monitoring service..

Duration: 7 hours and 32 minutes

Affected Components: US-CHI-W03 (Web Radio Hosting)

Feb 20, 23:47:56 GMT+0
Resolved - This incident has been resolved..

Feb 20, 16:16:01 GMT+0
Investigating - US-CHI-W03 (Web Radio Hosting) cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 1 minute

Affected Components: Client/Billing Area

Feb 19, 22:39:06 GMT+0
Investigating - Client/Billing Area cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 19, 22:39:46 GMT+0
Resolved - Client/Billing Area is now operational! This update was created by an automated monitoring service..

Duration: 1 minute

Affected Components: US-CHI-W03 (Web Radio Hosting)

Feb 19, 22:33:58 GMT+0
Investigating - US-CHI-W03 (Web Radio Hosting) cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 19, 22:34:42 GMT+0
Resolved - US-CHI-W03 (Web Radio Hosting) is now operational! This update was created by an automated monitoring service..

Duration: 1 minute

Affected Components: US-CHI-P02

Feb 19, 22:28:36 GMT+0
Investigating - US-CHI-P02 cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 19, 22:29:27 GMT+0
Resolved - US-CHI-P02 is now operational! This update was created by an automated monitoring service..

Duration: 3 days, 4 hours and 22 minutes

Affected Components: Third Party: Path → North America → Los Angeles, United States (Coresite LA2), Third Party: Path → Asia Pacific → Singapore, Third Party: Path → North America → Dallas, United States, Third Party: Path → North America → Silicon Valley, United States, Third Party: Path → North America → Vancouver, Canada, Third Party: Path → North America → New York, United States, Third Party: Path → North America → Los Angeles, United States (Equinix LA1), Third Party: Path → North America → Phoenix, United States, Third Party: Path → Asia Pacific → Sydney. Australia, Third Party: Path → Europe → Zurich, Switzerland, Third Party: Path → Europe → Amsterdam, Netherlands, Third Party: Path → Europe → Moscow, Russia, Third Party: Path → Europe → Sofia, Bulgaria, Third Party: Path → Asia Pacific → Tokyo, Third Party: Path → Europe → Madrid, Spain, Third Party: Path → Europe → Frankfurt, Germany, Third Party: Path → Europe → London, United Kingdom, Third Party: Path → Europe → Warsaw, Poland, Third Party: Path → North America → Chicago, United States, , , , Third Party: Path → North America → Miami, United States, Asia → Europe → North America →

Feb 20, 23:48:26 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 19, 22:16:46 GMT+0
Identified - We have confirmed that our upstream provider is experiencing heavy packet loss and they are investigating and we will keep you updated. .

Feb 23, 02:38:22 GMT+0
Resolved - This incident has been resolved. This issue was caused by packet loss due to a path outage that was not known at the time..

Duration: 1 day, 1 hour and 33 minutes

Affected Components: US-CHI-B01

Feb 19, 22:13:44 GMT+0
Investigating - US-CHI-B01 cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 20, 23:47:13 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day, 1 hour and 34 minutes

Affected Components: US-CHI-D01 (Database)

Feb 19, 22:13:38 GMT+0
Investigating - Database cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 20, 23:47:36 GMT+0
Resolved - This incident has been resolved..

Duration: 5 days, 11 hours and 32 minutes

Affected Components: US-CHI-P01

Feb 9, 14:32:11 GMT+0
Completed - This maintenance is now complete this is the last of the maintenance planned for this time for a while..

Feb 4, 03:00:00 GMT+0
Identified - We wish to inform you of a scheduled maintenance period that will occur from **21:00 CST on 3rd February 2025 to 08:00 CST on 10th February 2025**. During this time, we will be relocating all budget VPS clients to a new machine operating under an updated panel. This upgrade aims to enhance system stability and performance. Please note that each VPS is expected to experience **two separate 3-hour downtimes** within the specified maintenance window. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services. Should you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your cooperation. **Sincerely,** New Horizon Cloud LLC.

Feb 4, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 50 minutes

Affected Components: US-CHI-W01 (Web Hosting)

Jan 31, 07:50:05 GMT+0
Completed - Website Hosting is now operational! This update was created by an automated monitoring service..

Jan 31, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 31, 07:00:00 GMT+0
Identified - We wish to inform you of a scheduled maintenance period that will occur on **31st January 2025, from 01:00 to 05:00 CST**. During this time, we will be performing a migration of our web hosting service to a new machine under an upgraded system. This migration aims to improve performance, enhance stability, and ensure a better overall experience. Please note that each web hosting account is expected to experience approximately **3 hours of downtime** within the specified maintenance window. During this time, your website may be temporarily inaccessible, and any changes or updates to your hosting settings may be unavailable. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we work to improve our services. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your cooperation. Sincerely, **New Horizon Cloud LLC**.

Duration: 18 minutes

Affected Components: Game Panel

Jan 28, 10:18:12 GMT+0
Completed - This maintenance is completed! Have fun, ladies and gents!.

Jan 28, 10:05:07 GMT+0
Identified - We are now fully into this maintenance, we will keep you updated through this maintenance!.

Jan 28, 10:00:00 GMT+0
Identified - We wish to inform you of a scheduled maintenance period that will occur on **28th January 2025, from 04:00 to 08:00 CST**. During this time, we will be migrating all Game Panel clients to a new machine under an upgraded system. This migration aims to improve performance, enhance stability, and provide a better overall experience. Please note that each game server is expected to experience approximately **3 hours of downtime** within the specified maintenance window. The downtime will not affect running games; however, clients will not be able to access the Game Panel or modify files during this time. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we work to improve our services. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your cooperation. Sincerely, **New Horizon Cloud LLC**.

Jan 28, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 days, 5 hours and 54 minutes

Affected Components: US-CHI-B01

Jan 30, 11:53:47 GMT+0
Completed - All maintenance for budget VPS's has been completed. All clients please check your VPS's to ensure proper migration, if anything is incorrect, please open a ticket and let us know immediately. Please note after 03/Feb/2025 we will not be able to get your data from the old system as it will be wiped on 03/Feb/2025 21:00 CST!.

Jan 29, 05:03:22 GMT+0
Identified - We are now beginning on the client with the timeslot 23:00 cst to 01:00 cst.

Jan 30, 04:03:05 GMT+0
Identified - In 15 mins from now, we will be having an emergency system restart on our budget vps clients, it will last approximately 10 mins..

Jan 29, 06:46:40 GMT+0
Identified - slot 01:00 CST to 03:00 CST is now complete!.

Jan 28, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 28, 06:00:00 GMT+0
Identified - We wish to inform you of a scheduled maintenance period that will occur from **00:00 CST on 28th January 2025** to **23:59 CST on 2nd February 2025**. During this time, we will be relocating all budget VPS clients to a new machine operating under an updated panel. This upgrade aims to enhance system stability and performance. Please note that each VPS is expected to experience approximately **3 hours of downtime** within the specified maintenance window. We will be emailing all clients affected by this maintenance the estimated time window assigned for their VPS relocation. These emails will be sent out on **25th January 2025**. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services. Should you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your cooperation. Sincerely, **New Horizon Cloud LLC**.

Jan 29, 07:59:25 GMT+0
Identified - We completed the migrations for tonight, we shall resume tomorrow starting at 23:00 cst!.

Jan 29, 06:22:44 GMT+0
Identified - As we finished the last one early we are starting on the slot 01:00 CST to 03:00 CST.

Jan 29, 06:52:54 GMT+0
Identified - We are starting on the 03:00 cst to 06:00 cst slot as we are ahead of time..

Jan 30, 11:18:30 GMT+0
Identified - We finished the maintenance slots planned for last night we as there is extra time going to start working on tomorrows!.

Jan 30, 04:57:15 GMT+0
Identified - The downtime maintenance for all vps's is now complete, thanks for your patience.

Duration: 2 hours and 27 minutes

Affected Components: US-CHI-D01 (Database)

Jan 28, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 28, 07:41:03 GMT+0
Identified - Database is down and transfer is now in progress, we will keep you guys updated with progress through our maintenances..

Jan 28, 08:26:41 GMT+0
Completed - This maintenance of the database service is now complete, with no issues during the transfer and everything for the database is back online!.

Jan 28, 06:00:00 GMT+0
Identified - Dear Valued Client, We wish to inform you of a scheduled maintenance period that will occur on **28th January 2025, from 00:00 to 04:00 CST**. During this time, we will be performing a migration of our database service to a new machine under an upgraded system. This migration aims to improve performance, enhance stability, and ensure a better overall experience. Please note that each database instance is expected to experience approximately **3 hours of downtime** within the specified maintenance window. While this downtime will not affect external systems connected to cached data, access to the database service itself will be temporarily unavailable during this time. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we work to improve our services. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your cooperation. Sincerely, **New Horizon Cloud LLC**.

Affected Components: US-CHI-D01 (Database), US-CHI-B01, US-CHI-P01, US-CHI-B02, US-CHI-P02, VPS Panel, Game Panel, US-CHI-W01 (Web Hosting), US-CHI-W02 (Web Builder), US-CHI-W03 (Web Radio Hosting), Main Website, Client/Billing Area

Jan 23, 01:00:00 GMT+0
Identified - **New Horizon Cloud LLC – Emergency Network Maintenance – January 22nd - 26th, 2025** **Location Affected:** Chicago, Illinois **Start Date:** January 22nd, 2025 **Estimated End Date:** January 26th, 2025 **Summary:** We will be performing maintenance on our core network infrastructure to enhance performance, reliability, and capability. **Impact on Customers:** To minimize disruptions, we will isolate the equipment being replaced while upgrading our core infrastructure. Redundant equipment will remain online throughout the maintenance period. We have extensively planned this maintenance to limit the impact, but please be aware that brief interruptions may still occur during this time. All possible measures are being taken to minimize disruptions and ensure a smooth upgrade. **Updates:** We will provide real-time updates on our [status page](https://status.newhorizoncloud.org) throughout the maintenance. We encourage you to subscribe to alerts for timely information. **Need Assistance?** If you have any questions or require additional support, please don’t hesitate to contact our client relations team via a support ticket. Thank you for your cooperation and understanding as we work to improve our services. **Sincerely,** New Horizon Cloud LLC.

Jan 23, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 29, 18:59:45 GMT+0
Identified - Over the next 10 minutes, a blip will disrupt some traffic routed over a core network device. We apologize for the inconvenience. Our maintenance is one step closer to being completed after this. :).

Jan 27, 06:00:26 GMT+0
Identified - Our network engineering team has made the decision to extend the maintenance period to Wednesday, January 29th, 2025 at 11:59pm CT to ensure successful implementation of the upgrades. They are finished for the night and will regroup tomorrow morning to begin additional work. We will provide updates whenever any disruption of service is expected. We strongly encourage you to subscribe to this maintenance post to receive real-time notifications. You can do so here: <https://status.newhorizonhosting.org/> . We sincerely apologize for the inconvenience caused by this maintenance period. Once this maintenance is completed, we will be releasing an announcement regarding the upgrades completed and how they will lead to a more reliable service offering..

Jan 23, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 48 minutes

Affected Components: Third Party: Path → Remote DDOS Protection, Third Party: Path → North America → Dallas, United States, Third Party: Path → WAF, US-CHI-D01 (Database), US-CHI-B01, US-CHI-P01, US-CHI-B02, US-CHI-P02, VPS Panel, Game Panel, US-CHI-W01 (Web Hosting), US-CHI-W02 (Web Builder), US-CHI-W03 (Web Radio Hosting), Main Website, Client/Billing Area

Nov 14, 08:00:00 GMT+0
Identified - GTT will be performing software upgrades in Dallas, USA which may cause interruption in service. We shall attempt to keep this interruptions at a minimum..

Nov 14, 06:12:10 GMT+0
Identified - Path had incorrect time for their status page, the maintenance is now in progress. We will update this page throughout the day..

Nov 14, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 19 minutes

Affected Components: Client/Billing Area

Nov 9, 23:18:38 GMT+0
Completed - Maintenance is completed and billing/client area is back to normal.

Nov 9, 23:00:00 GMT+0
Identified - An emergency maintenance will be occurring shortly, we expect no downtime, updates will be provided as this goes on..

Nov 9, 23:00:01 GMT+0
Identified - Maintenance is now in progress.