New Horizon Hosting LLC - Premium VPS Customers – Full Service Outage – Incident details

This incident has been resolved, and all Premium VPS services are now operating normally.

The root cause was identified as a failed CPU cooling system on the affected host machine, which caused overheating and repeated operating system crashes. The faulty hardware has been replaced, and systems have been stabilized and fully restored.

We sincerely apologise for the disruption caused and appreciate your patience and understanding throughout this incident.

Status: Resolved
Impact: Services fully restored

The issue affecting Premium VPS customers has been identified. Our investigation determined that a failed CPU cooling system caused the host machine to overheat, leading to operating system crashes shortly after startup.

Replacement hardware and recovery procedures are now underway. Our team is working to restore services as quickly and safely as possible.

We will continue to share updates as progress is made toward full restoration.

Status: Identified
Root Cause: Failed CPU cooling system causing host overheating and OS crashes
Impact: Full outage affecting Premium VPS services

We are still actively investigating the outage affecting Premium VPS customers. Our team has identified the current cause as the operating system crashing shortly after startup, resulting in repeated service interruptions and instability.

Engineers are continuing diagnostic and recovery efforts to stabilize affected systems and restore services safely. We are working to implement a fix as quickly as possible and will provide further updates as progress continues.

We sincerely appreciate your patience and understanding during this incident.

Status: Investigating
Current Findings: Operating system crashes occurring seconds after boot
Impact: Full outage affecting Premium VPS services