New Horizon Hosting LLC - Notice history

Client/Billing Area - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2026
Feb 2026
Mar 2026

Main Website - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2026
Feb 2026
Mar 2026

Notice history

Mar 2026

No notices reported this month

Feb 2026

Emergency Maintenance
  • Completed
    February 14, 2026 at 12:01 AM
    Completed
    February 14, 2026 at 12:01 AM

    Dear Valued Customer,

    We are pleased to inform you that the emergency network maintenance to resolve UDP and TCP packet loss and connectivity issues has now been successfully completed.

    🛠️ Maintenance Summary
    Our engineering team carried out critical network optimisations to improve traffic handling, stability, and overall performance across affected services.

    Results
    As a result of this work, you should now experience:

    • Improved connection stability

    • Reduced packet loss

    • Enhanced network reliability

    • Better performance for real-time services and applications

    All systems are now operating normally.

    We appreciate your patience and understanding while these improvements were completed. If you continue to experience any issues, please contact our support team and we will be happy to assist.

    Kind regards,
    Jamie
    Chief Technology Officer
    New Horizon Cloud

  • In progress
    February 13, 2026 at 9:30 PM
    In progress
    February 13, 2026 at 9:30 PM
    Maintenance is now in progress.
  • Planned
    February 13, 2026 at 9:30 PM
    Planned
    February 13, 2026 at 9:30 PM

    Dear Valued Customer,

    We are writing to inform you of an upcoming emergency maintenance window to address ongoing network issues affecting UDP and TCP traffic, including packet loss and intermittent drops.

    🛠️ Maintenance Details
    Start Time: 21:30 UTC
    Duration: Approximately 4 hours
    Expected Completion: 01:30 UTC

    🔧 Purpose of Maintenance
    This work is required to investigate and resolve network instability that may be impacting service performance, latency, and connectivity reliability.

    ⚠️ Expected Impact
    During this maintenance window, you may experience:

    • Temporary service interruptions

    • Increased latency

    • Brief disconnections

    • Packet loss or degraded performance

    Our engineering team will work to minimize disruption and restore full stability as quickly as possible.

    We apologize for any inconvenience this may cause and appreciate your patience while we complete these critical improvements.

    If you have any questions or require assistance, please contact our support team.

    Kind regards,
    Jamie
    Chief Technology Officer
    New Horizon Cloud

Jan 2026

NHC - Chicago - Network Maintenance – January 8th, 2026
  • Completed
    January 08, 2026 at 1:00 PM
    Completed
    January 08, 2026 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    January 08, 2026 at 12:00 PM
    In progress
    January 08, 2026 at 12:00 PM
    Maintenance is now in progress
  • Planned
    January 08, 2026 at 12:00 PM
    Planned
    January 08, 2026 at 12:00 PM

    Dear user,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    New Horizon Cloud - Chicago - Network Maintenance – January 8th, 2026

    Services Affected: Chicago, Illinois Data Center
    Start: January 8th, 2026 @ 12:00 UTC
    Estimated End: January 8th, 2026 @ 13:00 UTC

    Summary: We will be performing maintenance on our core network infrastructure to further enhance performance, reliability, and capability.

    Impact on Customer: During this window, our network team will make changes to better optimize traffic routing. While we take every possible step to minimize and isolate any impact, there is always an inherent risk of disruption as changes are applied. We appreciate your patience and understanding.

    Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page (https://status.newhorizonhosting.org).

    If you have any questions, don't hesitate to contact our client relations team via support ticket. Thank you again for your cooperation and support!

    Sincerely,
    New Horizon Cloud LLC

Jan 2026 to Mar 2026

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