New Horizon Hosting LLC - Network issues – Incident details

After further investigation with our transit provider, we traced the instability to a control plane issue on one of our edge routers, which was negatively affecting traffic traversing the associated carrier port. The port itself and our provider's network were not at fault. We have applied adjustments to the affected router to correct the behaviour. Traffic has been traversing the network normally since 19:13 UTC, with no recurrence since the changes were made. We will continue to keep additional monitoring on this router. We apologize for the disruption and appreciate your patience. If you are still experiencing issues with your services, please open a ticket with our support team.

Traffic is traversing the network normally again. We observed a flap on one of our carrier ports that caused a period of packet loss and reachability issues for some customers.

We are continuing to monitor the affected port and are working with our transit provider to determine the root cause. We will update this incident once we have more information.