Emergency Maintenance

Updates

Completed
February 14, 2026 at 12:01 AM
Completed
February 14, 2026 at 12:01 AM
Dear Valued Customer,
We are pleased to inform you that the emergency network maintenance to resolve UDP and TCP packet loss and connectivity issues has now been successfully completed.
🛠️ Maintenance Summary
Our engineering team carried out critical network optimisations to improve traffic handling, stability, and overall performance across affected services.
✅ Results
As a result of this work, you should now experience:
- Improved connection stability
- Reduced packet loss
- Enhanced network reliability
- Better performance for real-time services and applications
All systems are now operating normally.
We appreciate your patience and understanding while these improvements were completed. If you continue to experience any issues, please contact our support team and we will be happy to assist.
Kind regards,
Jamie
Chief Technology Officer
New Horizon Cloud
In progress
February 13, 2026 at 9:30 PM
In progress
February 13, 2026 at 9:30 PM
Maintenance is now in progress.
Planned
February 13, 2026 at 9:30 PM
Planned
February 13, 2026 at 9:30 PM
Dear Valued Customer,
We are writing to inform you of an upcoming emergency maintenance window to address ongoing network issues affecting UDP and TCP traffic, including packet loss and intermittent drops.
🛠️ Maintenance Details
Start Time: 21:30 UTC
Duration: Approximately 4 hours
Expected Completion: 01:30 UTC
🔧 Purpose of Maintenance
This work is required to investigate and resolve network instability that may be impacting service performance, latency, and connectivity reliability.
⚠️ Expected Impact
During this maintenance window, you may experience:
- Temporary service interruptions
- Increased latency
- Brief disconnections
- Packet loss or degraded performance
Our engineering team will work to minimize disruption and restore full stability as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience while we complete these critical improvements.
If you have any questions or require assistance, please contact our support team.
Kind regards,
Jamie
Chief Technology Officer
New Horizon Cloud

New Horizon Hosting LLC - Emergency Maintenance – Maintenance details

All systems operational