New Horizon Hosting LLC - Network Maintenance – Maintenance details

Network Maintenance

Completed
Scheduled for January 27, 2024 at 5:00 AM – January 30, 2024 at 5:00 AM

Affects

Customer Portals

Under maintenance from 5:00 AM to 5:00 AM

Main Website

Under maintenance from 5:00 AM to 5:00 AM

Billing Panel

Under maintenance from 5:00 AM to 5:00 AM

Game/Bot management panel

Under maintenance from 5:00 AM to 5:00 AM

VPS

Under maintenance from 5:00 AM to 5:00 AM

VPS Node 1 (Chi/US)

Under maintenance from 5:00 AM to 5:00 AM

Updates
  • Completed
    January 30, 2024 at 5:00 AM
    Completed
    January 30, 2024 at 5:00 AM

    This maintenance is fully complete.

  • Update
    January 29, 2024 at 2:26 AM
    In progress
    January 29, 2024 at 2:26 AM

    Our team is working on adding additional connectivity to our new core. During this time, there may be a brief drop in connectivity. We have this scheduled to be done at 10:30 PM ET, within the next 15 minutes. After this, our team will be halting the maintenance for today leaving us with tomorrow being the last day of the maintenance.

  • Update
    January 27, 2024 at 10:49 PM
    In progress
    January 27, 2024 at 10:49 PM

    All traffic is now transitioned to another router, there shouldn’t be any more downtime until nearing the end of the maintenance period.

  • In progress
    January 27, 2024 at 5:00 AM
    In progress
    January 27, 2024 at 5:00 AM

    Maintenance is now in progress

  • Planned
    January 27, 2024 at 5:00 AM
    Planned
    January 27, 2024 at 5:00 AM

    We are planning for a scheduled maintenance during that time:
    Services Affected: VPS, Web & Game hosting
    Start Date: 27th January, 2024
    Estimated end date: 29th January, 2024
    Summary: We will be performing maintenance on the core network infrastructure to improve performance, reliability and capability.

    Impact: Impact upon customers will be limited as we will be switching traffic to another networking router.
    Please note that you may experience some issues during the maintenance, this is most likeley to be at the beginning at the end of the maintenance.

    Updates: Updates will be provided through our status page ( https://status.newhorizonhosting.org )

    If you have any questions please contact us:
    Phone: +1 (515) 992-2024
    Phone (toll free): +1 (888) 539-2608
    Ticket: https://billing.newhorizonhosting.org/submitticket.php
    Livechat / Knowledge Base: https://support.newhorizonhosting.org/

    Kind Regards,
    New Horizon Hosting LLC